In April, 2020, Kefalos sought out to find a solution to help them efficiently manage their order handling process, linking the various sites they have with the factory where orders are received and dispatched. As in many large organisations (Kefalos is one of the largest dairy companies in Zimbabwe), this process required multiple approvals and multi-layered checks to ensure order correctness, stock availability – all this information required on the minute in order to inform quick decision-making and accurate delivery predictions.
Enter ComEx, the B2B-focused e-Commerce platform. First, some key statistics and insightful facts on the effect of adopting ComEx.
At any given time, ComEx is speaking to SAP Business One, the enterprise backend, which acts as the enterprise management backbone. The powerful integration between the two applications, which is one of the application’s most advantageous abilities, ensures that information is seamlessly synchronized at all times.
Resultantly, orders are quickly and expeditiously handled, feedback on stock and order readiness is quickly provided across relevant teams and so versus other suppliers, Kefalos is able to give precise predictions of shipment arrivals – including a logistical advantage in cost containment through consolidated delivery batch organization and overall management.
All in all, ComEx plays a vital part in improving process efficiency and ultimately customer satisfaction. The application, suited for manufacturing and distribution enterprises, is simple, effective and can be integrated with core ERP systems to maximise productivity and take advantage of opportunities in the market. For more information on ComEx, talk to an expert.
